Shipping And Delivery.

• All items are posted from our offices via courier via Registered Mail. Courier services (e.g., EMS, DHL, FedEx or UPS); can be arranged by sending personal request to us. You may need to pay in seperated payment after being quoted by us.
• The delivery time within  Malaysia, via courier, is normally 1 - 3 working days from the date of dispatch; Registered Mail will take between 1 – 7 working days. For international delivery time, please contact us.
• Upon confirmed payment we will despatch from our warehouse. We only list items held in stock. You will receive a tracking reference upon despatch so that you can track progress of your consignment up to delivery.

Postal Charges

• Our Postal charges are based on actual rates published by our various courier partners: their
  rates are freely available on the web. For guidance the breakdown of our charge is made up of:

- 95% Courier fees
- 5% Packaging (box, bubble wrap, peanuts, and labour)

*note : we are now giving all customers (within Malaysia) free shipping promotion.

• We are updating all listings to show the weight of the item which will better assist buyers should you wish to verify our charges.
  
  
• For destinations other than that shown in this listing, (e.g., Europe, USA, Australia etc,) just
  contact us through the Contact Seller Link and we will immediately advise the appropriate cost
  for your location.

Payment Methods Available

As soon as you place your order we will automatically email you detailed instructions on how to proceed with payment. If for any reason you do not receive our automated email, please contact us through the ‘Contact Us’ link, and our support staff will ensure your order is completed without delay. Dispatch is within 24 hours of confirmed payment.

Whether you are in the Malaysia, Asia, UK, Europe, the USA, or Australia, we have a payment solution to suit your needs.

We offer the following options:

• Paypal

As a Verified PayPal Business Seller we can accept payment from existing Verified PayPal accounts or from most major (PayPal) Verified Credit Cards.

Warning: Be watchful for unscrupulous sellers who hide hidden costs for using PayPal. Some use feint print or conceal extra charges under other costs, e.g.,shipping, insurance.

• Bank Deposit (Maybank)

For now we only provide you with Maybank account as we looking for several options that suit us. Maybank is the largest bank in Malaysia as the recorded more than 2 Milions account holder for hassle free and super fast payment.

Terms And Conditions

• Don’t buy if you are not planning to purchase. Strictly no joy buyer.
• Refunds/replacements will be provided under the following Terms and Conditions:
  • We are notified within 7 days from date of delivery if the item you receive is either not as described or damaged
  • Replacement/refund will be initiated on receipt of the original item to our offices
  • Any item returned must be in the same condition as when received, complete with all packaging materials
  • Buyers are responsible for all shipping cost in returning the item.
• Please ensure that if you have any questions, these are answered before purchasing.
• No information submitted by a buyer will be shared, sold, reused in lists, or be used for any other purpose than to complete a transaction or address a customer service concern.
• We reserve the right to cancel a transaction, due to non- payment, after 7 working days.
• Shipping (i.e., Courier charges) are reviewed regularly with our shipping agents to provide you with the most competitive rates. The rates shown are not negotiable on single items. We will be able to provide discounts on multiple items however, and to explore this please check with our Support desk for details.
• We will ship immediately upon receiving your cleared payment.
• Due to a high level of Credit Card frauds, it has become necessary for us to verify card ownership prior to processing payment in certain instances. This is to protect both our own interests and that of the authorized card holder. A buyer's Delivery address must match the address shown on the buyer's Credit Card. It may take up to 3 days (based on your response) before your order is processed if we need to verify personal data.
• Please email us if you intend shipping to countries other than Malaysia, as special rates and conditions may apply in certain counties. We reserve the right to refuse shipment to certain destinations.
• We reserve the right to cancel any order(s) if a particular item happens to be unexpectedly out of stock. A full refund will be given in these isolated cases.
• In the events of the order is not available due to discontinue production by the manufacturer, we have the right to upgrade it to the newer version produce by the manufacturer of the similar model. However, full refund only been given if there is no newer version.
• We reserve the right to change colour of the product should the colour ordered be unavailable. However, we will inform customers prior to shipment.
• If paying using PayPal, please note that we will only deliver to a Confirmed Address, of a Verified PayPal account. We reserve the right to apply a 6% service charge on any payments received from Unverified PayPal accounts, should at our sole discretion, if it is decided to cancel the order. Please contact the seller if you require clarification.
• Stock Availability: In the event an order is not available due to discontinuance of the stock item by the manufacturer, Mondatech have the right to upgrade the item to a newer version so long as the price is no higher. However, full refund will be given if there is no newer version available.
• A service fee of 10% will be applied to orders that are cancelled after payment has been received but prior to shipment, due to a buyers ‘change of mind’. Refunds will not be issued due to ‘change of mind’ if the item has already been confirmed as shipped. If you return goods that you believe are faulty but we find no defect then you may be charged a fee. If you return goods that have been used by you, you will be charged a fee.

Warranty

All our products carry a standard 12 months Warranty. Goods are warranted to be new, and free from defects in materials and workmanship. Should any item require service we will render this service at no charge for the period of one year from the date of purchase. We will also cover all costs connected with shipping and insurance of goods in transit.